RETURN POLICY
About the Policy
Glora Diamonds offers you a lifetime exchange/buyback of products with applicable deductions.
Please check lifetime exchange page (LifetimeExchangeBuyback) for the same.
How does it work?
- Simply Call/Email/Chat with our customer care team and inform regarding the same.
- The customer care team will arrange the transaction and guide you through the same (Please send the original packaging, Invoice & the product in this shipment)
- Our Quality Assurance (QA) team will check the product, to identify authenticity and damages and will connect with you regarding applicable deductions
- Please note the shipping charges are borne by YOU
Things to remember
- Customised Jewellery (including personalised/ engraved products) is not eligible for RETURNS
- Any item that shows sign of Damage/Wear & Tear/ ALTERED in any way will not be covered under the Lifetime exchange/buyback policy.
- The product should be accompanied by the original product certificate and the original/ copy of the invoice to be covered under the return policy.
SHIPPING & HANDLING
SHIPPING
- We offer Free Shipping on all domestic orders. International orders are chargeable as per location.
- It takes 2-5 days to receive the product from the time of dispatch.
- All tracking and courier details are provided to the customer post Dispatch.
HANDLING
- Products are dispatched within 15 days of order placement.